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Visitor Safety Amid Coronovirus

June 29, 2020

Following government guidance, during closure Blue Reef Aquarium meticulously reviewed every part of the visitor journey and has undertaken new measures to ensure everyone has an enjoyable yet safe experience with us.

Following a thorough clean of the attraction, our new safety measures on opening include:

  • Visitor guidance on arrival
  • Limited capacity to help social distancing
  • Enhanced cleaning routines
  • Regular hand sanitising stations
  • Clear signage throughout
  • Sneeze screens on till points
  • Protective equipment for staff
  • One way journey around the Aquarium and shop
  • Takeaway only cafe facilities
  • Reduced touch points throughout
  • Mandatory track and trace in place
  • Mandatory face coverings
  • Admit groups no larger than 6 (unless visiting as a household or support bubble which is larger than 6).

While we have worked hard to put these safety measures in place, we all need one another to adhere to our guidelines. If you’re planning to visit Blue Reef Aquarium Newquay please take a moment to read through our customer charter below:

Please click here to read Blue Reef Aquarium Newquay’s COVID-19 Charter

We have been officially recognised by the Tourist Organisation of Great Britain & Northern Ireland as Covid-19 Industry Standard as following government guidelines to ensure your safety.


  • Do I have to wear a face covering?

As per government guidance, from Saturday 8th August, face coverings are mandatory at all indoor indoor attractions. If you have forgotten your face covering disposable masks are available to purchase on arrival. Those aged under 11 years or medically exempt do not need to wear a face covering.

  • Do I have to book onto a date/time slot to visit?

We are not operating a pre-booking procedure, tickets online are valid any one date within 6months.

Our reduced capacity is based on the number of people in the building at any one time, we therefore admit visitors on a one in one out policy once we meet this safe capacity. We ask visitors to be patient as we appreciate you may need to queue for a little longer than usual.

  • Can I come as part of a group?

We can only admit groups of up to 6 people (unless visiting as a household or support bubble which is larger than 6) as per the government guidance updated Monday 14th September.

  • Will you still be running talks and feeds?

We will not running talks and feeds at the moment due to social distancing.  Aquarists will still be performing normal routine feeds throughout the day and you are welcome to ask questions.