When are you open?
We’re open everyday including all weekends and bank holidays, except Christmas Day, from 10am.
Closing times vary with the seasons so check our Opening Times page before your visit. Last entry is always one hour before closing.
How long does it take to go around?
Average visit time is around 1hour, this will of course depend on your interest in marine life.
Tickets are valid for one full day so you are welcome to go around the aquarium as many times as you like. You can also leave the building and come back later if you like!
Do you have a car park?
We do not have our own car park. The closest car parks are St Georges Road Car Park (TR7 1JS) and Manor Road Car Park (TR7 1RA).
Do I have to pre-book tickets ahead of time?
Guests visiting from Easter until September will need to purchase a DATED DAY PASS. This will guarantee entry into the aquarium on your planned visit date.
Do I need to print my e-ticket?
You will receive a confirmation email when you purchase tickets online, simply show this confirmation email via print out or smart phone on arrival to the aquarium for admittance.
Do you have anywhere for luggage?
We do not have any secure locker storage at the Aquarium.
What happens if I lose something at the Aquarium?
We have a lost and found behind our ticketing desks so please speak to a member of staff during your visit who can take a look for you. If you have already left you can call to find out if we have it. Our telephone number is 01637 878134 and our office is open daily 9am-5pm.
Can I take a pushchair around the Aquarium?
The aquarium is fully accessible with ramps throughout. You are very welcome to take your pushchair around with you or if you prefer, you can leave it at the entrance to the displays in our foyer area.
Can my child use a scooter, balance bike, roller skates or anything else similar around the aquarium?
We do not allow any scooters, bikes, skates (including shoes with wheels) around the aquarium. This is to keep everyone safe during their visit. The flooring is not suitable, ramps may be steep and the vibrations caused by wheels can upset the animals.
Can I bring an animal to the aquarium?
We do not allow any animals into the aquarium, except for registered assistance dogs. Please arrange alternative care for your pet ahead of your visit.
Discover
Start exploring the aquarium and find out what you can discover during your visit.
If you can’t find the answer to your query, please contact our friendly team.
Offices are open everyday (except Christmas Day) 9am-5pm.
Telephone